When a Letter Is Better

• In some situations, a handwritten letter is preferable to an email. Letters, cards, and notes, however brief, demonstrate thoughtfulness and care.

  • A thank-you for a gift, flowers, invitation, favor, or other kind gesture

  • Congratulations on a new job, engagement, graduation, birth of a child, or other notable event

  • An apology or a mea culpa

  • Condolences on the death of a family member or friend

  • Catching up with a friend or family member after years without contact

  • A love letter of any style, length, or content

• Any situation that asks you to “put it in writing” warrants a physical letter, not an email. A physical letter not only conveys information but serves as concrete documentation as well.

  • Filing a complaint with a place of service, such as a car dealership, a restaurant, or a health club

  • Providing references for college admissions, job applications, country clubs, or co-ops

  • Any financial arrangement handled by private parties (outside of a bank or other lending institution): a bill of sale for an automobile, personal loan, sublet, or rental agreement